Quantitative Analyst – Contact Center

Responsibilities: The role focuses on the data-driven optimization of call center operations to maximize contact rates, conversion, and profitability. Responsibilities include analyzing business metrics, creating performance dashboards, and authoring complex SQL code to operationalize model outputs.

Requirements: Candidates need 5+ years of quantitative analytics experience, preferably in a contact center environment, with advanced T-SQL and data visualization skills. A degree in Statistics, Mathematics, Computer Science, Economics, or a related field is preferred.

Key skills: Quantitative Analytics, T-SQL, Microsoft SQL Server, PowerBI, Tableau, A/B Testing, Experiment Design, Data Visualization, Business Metrics Analysis, KPI Tracking, Stored Procedures, Data Transformation

Keywords: Quantitative Analysis, Contact Center, T-SQL, Microsoft SQL Server, PowerBI, Tableau, A/B Testing, KPIs, Mortgage Lending, Data Visualization, Stored Procedures, Business Intelligence, Enterprise Intelligence, Data Transformation, Operational Metrics, Financial Metrics