Quantitative Analyst – Contact Center

Responsibilities: The analyst will transform contact center performance by analyzing operational and financial data to uncover efficiency and profitability opportunities. Key duties include building reporting frameworks, optimizing SQL-based analytics workflows, and providing actionable insights to executive stakeholders.

Requirements: Candidates need 5+ years of experience in quantitative analytics, specifically with advanced SQL and data visualization tools like Power BI or Tableau. A degree in a quantitative field such as Statistics, Mathematics, or Computer Science is preferred.

Key skills: SQL, T-SQL, Power BI, Tableau, Quantitative Analysis, Data Modeling, Business Intelligence, A/B Testing, Statistical Analysis, Data Visualization, Stored Procedures, KPI Analysis

Keywords: Quantitative Analytics, Contact Center, SQL, T-SQL, Power BI, Tableau, Business Intelligence, Data Modeling, A/B Testing, Statistical Analysis, KPIs, Stored Procedures, Data Transformation, Operational Excellence, Financial Performance, Data Extraction, Experimentation Frameworks