Regional Vice President, Customer Success (Eastern US)

Responsibilities: Lead the Customer Success strategy for the Eastern US region to drive retention, satisfaction, and long-term growth. Manage a high-performing team of field leaders and collaborate cross-functionally to ensure a seamless customer experience.

Requirements: Requires 10+ years in Customer Success or Account Management and 15+ years in EdTech or K-12 education. Must have a proven track record of leading teams at the M4 level and be able to travel up to 50% of the time.

Key skills: Customer Success Strategy, Account Management, Team Leadership, Data Analysis, Strategic Planning, Customer Retention, Cross-functional Collaboration, Executive Communication, Performance Metrics Management, K-12 Education Knowledge, EdTech Expertise, Stakeholder Management, Risk Management, Operational Excellence, Coaching, Prioritization

Keywords: EdTech, K-12 Education, Customer Success, Account Health, Implementation Fidelity, Renewal Rates, Enterprise Strategy, Field Operations, Customer Loyalty, M4 Leadership, Remote First, Data-Driven Decisions, Customer Partnership, Onboarding, Regional Management