Remote Call Center Agent

Responsibilities: Handle a high volume of inbound calls from brokers to provide accurate support regarding application status and system navigation. Use multiple tools to research issues, document interactions, and ensure brokers have the necessary information to serve clients.

Requirements: Requires at least one year of customer service experience and the ability to work a schedule including at least one weekend day. Candidates must have a home office setup that meets remote requirements and be comfortable using multiple software systems.

Key skills: Customer Service, Inbound Call Handling, System Navigation, Troubleshooting, Active Listening, Critical Thinking, Professional Communication, Computer Literacy, Medicare Knowledge, Contact Center Operations

Keywords: Call Center, Medicare, AEP, OEP, Inbound Calls, Customer Support, Remote Work, Broker Support, Healthcare Insurance, Telesales, Contact Center, Troubleshooting, System Documentation, Service-Driven