Remote Call Center Representative

Responsibilities: The representative will handle inbound calls and emails to provide information about the foundation's programs and donation procedures. They are responsible for resolving supporter concerns and maintaining accurate records within the CRM system.

Requirements: Candidates must have proven experience in a call center or customer service role with strong communication and computer skills. A reliable high-speed internet connection and a private workspace are required for this remote role.

Key skills: Inbound Call Handling, Customer Service, CRM Software, MS Office, Active Listening, Problem Solving, Written Communication, Verbal Communication, Time Management, Empathy, Organisational Skills, Attention To Detail

Keywords: Call Center, Customer Relationship Management, CRM, MS Office, Remote Work, Non-Profit, Foundation, Customer Service, Inbound Calls, Communication Scripts