Remote Customer Care Specialist

Responsibilities: Serve as the primary point of contact for members to provide information on benefits, eligibility, and healthcare services. Resolve member concerns with empathy and maintain accurate records within the CRM system.

Requirements: Requires proven experience in customer care, preferably in a remote healthcare or managed care environment. Candidates must be proficient in CRM software and possess strong communication and problem-solving skills.

Key skills: Customer Service, Communication Skills, Interpersonal Skills, Problem-Solving, Attention To Detail, CRM Software, Microsoft Office Suite, Time Management, Healthcare Industry Knowledge, Medicaid Knowledge

Keywords: Medicaid, Healthcare, Managed Care, CRM, Microsoft Office, Customer Relationship Management, Preventive Care, Wellness Programmes, Mental Health Support, Substance Use Support, Data Protection, Remote Work