Remote Customer Service Associate, Temporary

Responsibilities: Provide customer support to students, faculty, and staff via voice and chat using Amazon Connect. Resolve issues following defined call flows and accurately document all interactions.

Requirements: Must have a high school diploma, be at least 18 years old, and possess professional English fluency. Requires a quiet home workspace with specific internet speed requirements and the ability to work 40 hours per week.

Key skills: Customer Service, Communication, Problem Solving, Empathy, Active Listening, Multitasking, Technical Troubleshooting, Documentation, Amazon Connect, AWS Tools, Time Management, Organization

Keywords: Amazon Connect, Connect Assistant, AWS, Cloud-based Support, Customer Experience, Higher Education, K-12, Okta, Microsoft Authenticator, MFA, Chrome, Firefox, Safari, Call Center, Remote Work