Remote Energy Efficiency Customer Support Specialist

Responsibilities: Provide inbound customer support to utility customers to help them save money and improve home energy efficiency. Responsibilities include scheduling visits, customer enrollment, providing technical support, and educating users on program offerings.

Requirements: Requires a High School Diploma or GED and at least 6 months of experience in a customer-facing environment. Candidates must have a dedicated home office and meet specific internet speed requirements (10 Mbps upload / 20 Mbps download).

Key skills: Inbound Call Handling, Outbound Call Handling, Script Navigation, Technical Support, Customer Enrollment, Visit Scheduling, Typing 35+ WPM, Customer Service, Sales, Multi-platform Navigation

Keywords: Energy Efficiency, Customer Support, Call Center, Inbound Calls, Outbound Calls, Utility Customers, Remote Work, Tech Support, Customer Satisfaction, Carbon-neutral, Sustainability