Remote Global Reservations Full-Time Sales Specialist

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property

Pyramid Global Hospitality (“Pyramid”) is a leading hotel management company, operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, Pyramid manages 230 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London. Additional information about Pyramid can be found at www.pyramidglobal.com   In 2021, Pyramid and Benchmark Resorts and Hotels merged to add an additional 59 Managed or Asset Managed Resorts and over 10,000 additional team members. The two companies share the same company culture, values and philosophies.  We are growing and opportunities abound!    What really sets Pyramid apart from our competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at Pyramid consider team member development its first priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized. This is why we deliver superior results.   There is opportunity to work directly with senior leaders, experience stretch assignments and learn hospitality management from industry giants. You will come to know a distinctive people centric culture that is at the core of all we do. The decisions we make and the paths we take are bound by a commitment to our Owners, Associates, Customers and the Communities where we work. We attract the most talented associates in the industry, and actively encourage candidates with a “hospitality spirit” who may be thinking about a career change to join our team.

What you will have an opportunity to do

Position Overview

As a remote Pyramid Global Reservation Sales Specialist, you will   be responsible for   handling calls and booking reservations for guests interested in staying at one of our luxury resorts or hotels. You will   assist   our guests by connecting with them to understand their needs and empowering them with detailed hotel and area information. This is a   sales   focused, self-motivated position. You will work in a   remote   fun, team-first environment where you will be expected to make positive contributions in a variety of ways.

What are we looking for?

Essential Functions

• Handle   and convert   incoming guest   calls   always meeting touchpoint expectations during guest interactions   to close the sale .

• Ensure compliance with GRSC call flow, touchpoints, and selling strategies.

• Complete daily administrative routines (system logins, checklists, e mails,   trainings ).

• Ability to   learn and adapt to new systems   and technological advances.

• Manage guest voicemails and conduct callbacks.

• Monitor and manage property waitlists, including availability checks and guest callbacks.

• Engage in extensive training modules (Back to Basics, OSHA, Security Awareness, property-specific training).  Complete   additional   training and ongoing development as assigned.

• Participate in daily/weekly /monthly   huddles and communication meetings   as needed or   required .

• Ability to engage   with   guests,   team members   and leaders   in a positive manner   and tone   in   all forms of communication .

• Review personal and team performance statistics in NEO .

• M onitor and m eet   conversion, calls handled   percentage , and   shop call   expectations .

• Perform   additional   duties as   assigned by Leads, Supervisor, Manager, or Director.

Core Competencies

• Profit Motivation and Sales Orientation

• Customer Service and Guest Relations

• Teamwork and Engagement

• Communication and Collaboration

• Multi-tasking,   Decision-Making   and Problem Solving

• Work Methods and Organization

• Proficient typing and computer skills

Qualifications

• Ability to work in a remote work setting with a quiet and   free of   distraction background.

• Ability to work a flex schedule to reflect business needs, with holiday and weekend hours   required .

• Prior experience in   hotel and sales   required .
• Strong internet with hot spot back up, dual computer screen   required

• L aptop and headset provide d

• Strong computer and typing skills with knowledge of navigating the internet   and using   various   software programs .
• E x cellent written and verbal communication skills.
• Strong organizational and time-management skills.

Position Specifics

• Hourly wage: $1 5 /hour
• Hours subject to change based on business /call volume   needs

• Current   Hours of Operation:

• Monday to Friday: 6:30AM – 11:30PM CST

• Saturday: 8AM – 10PM CST

• Sunday:   9 AM – 8PM CST

Compensation

$15.00 -

$15.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.