Remote Help Desk Analyst

Responsibilities: Provide first-level technical support for hardware, software, and system issues via phone, email, and chat. Document support tickets and escalate complex technical problems to the appropriate IT teams.

Requirements: A high school diploma and basic understanding of computer systems and troubleshooting are required. A degree in IT or experience with Microsoft 365 and Active Directory is preferred.

Key skills: Technical Support, Troubleshooting, Hardware Support, Software Installation, Ticketing Systems, Customer Service, Microsoft Office, Windows OS, Network Troubleshooting, User Access Management, Account Setup, Password Resets

Keywords: Help Desk, Technical Support, Microsoft 365, Active Directory, IT Service Management, Remote Support Tools, Windows Operating Systems, Ticketing Systems, Hardware Troubleshooting, Software Troubleshooting, User Experience, IT Policies