Remote Help Desk Specialist

Responsibilities: Provide technical support by troubleshooting hardware, software, and network issues via various communication channels. Document incidents, assist with system configurations, and escalate complex issues as needed.

Requirements: Requires 1-3 years of IT help desk experience and knowledge of Windows, macOS, and Microsoft 365. A high school diploma is required, while an IT degree and certifications like CompTIA A+ are preferred.

Key skills: Technical Troubleshooting, Customer Service, Communication, Time Management, Attention To Detail

Keywords: Windows, MacOS, Microsoft 365, Networking, ServiceNow, Zendesk, CompTIA A+, Google IT Support, Remote Desktop Tools, Active Directory, Ticketing Systems, Technical Support