Remote IT Support Specialist

Responsibilities: Serve as the primary technical contact for students and parents to resolve issues with devices and learning platforms. Maintain support documentation and track ticket volume to report recurring themes to leadership.

Requirements: Requires over 4 years of experience supporting non-technical users and proficiency in troubleshooting Mac, Windows, iOS, and Chromebooks. Candidates must be available for weekend work and possess strong communication skills.

Key skills: Technical Troubleshooting, Customer Service, End-User Support, Written Communication, Device Management, Ticketing Systems, Knowledge Base Maintenance, AI Tools, Mac OS, Windows, iOS, Chrome OS, Spanish Bilingualism, Account Management, Reporting, Remote Support

Keywords: IT Support, K-12 Education, Zendesk, Freshdesk, HubSpot Service Hub, CompTIA A+, Google Workspace Administrator, Apple Certified Support Professional, Perplexity Computer, 1:1 Device Program, Technical Support, Remote Work, Hardware Troubleshooting, Software Errors, Connectivity Issues