Remote Live Chat Agent

Responsibilities: The agent will engage with customers via live chat to resolve inquiries and troubleshoot technical issues related to internet, TV, and phone services. They are also responsible for processing service changes and maintaining precise records of all customer interactions.

Requirements: Candidates need proven customer service experience, preferably in a text-based environment, and exceptional written English skills. A private workspace and reliable high-speed internet are required for this remote role.

Key skills: Live Chat Support, Customer Service, Technical Troubleshooting, Written Communication, Typing Skills, Multitasking, Empathy, Problem Solving, Telecommunications Knowledge, Data Entry

Keywords: Live Chat, Telecommunications, Customer Experience, Technical Support, Billing Policies, Remote Work, Digital Services, Troubleshooting, Customer Satisfaction, CRM