Remote Live Chat Support- Work From Home

Responsibilities: Provide real-time, text-based assistance to customers by handling multiple concurrent chat sessions to resolve technical and account issues. Document all interactions in the CRM and meet specific KPIs regarding customer satisfaction and resolution time.

Requirements: Requires at least 6 months of customer service experience, a high school diploma, and a typing speed of 45 WPM. Candidates must have a dedicated home office setup with specific internet speed and hardware requirements.

Key skills: Live Chat Support, Customer Service, Technical Troubleshooting, Written Communication, CRM Management, Typing, Multitasking, Issue Resolution, Data Privacy Compliance, Time Management

Keywords: Zendesk, Intercom, LiveChat, Drift, Salesforce, HubSpot, Slack, Microsoft Teams, Zoom, Google Meet, Confluence, Notion, Guru, CSAT, AHT, FCR, GDPR, CCPA, SaaS, E-commerce, CRM, VPN