Remote Medical Customer Service Specialist

Responsibilities: Serve as the initial point of contact for customers to resolve inquiries and issues via phone, email, and chat. Document all interactions in the CRM system while adhering to quality standards and performance metrics.

Requirements: Requires a high school diploma or GED and 1-2 years of customer service experience, preferably in a call center environment. Proficiency in Microsoft Office and CRM tools is preferred.

Key skills: Customer Service, Communication Skills, Problem Solving, Critical Thinking, CRM Software, Microsoft Office Suite, Triage Support, Attention To Detail, Time Management, Interpersonal Skills

Keywords: CRM, Healthcare, Call Center, Help Desk, Customer Experience, KPIs, Triage, Microsoft Office, Remote Work, Patient Relations