REMOTE Patient Service Representative

Responsibilities: Coordinate follow-up care for discharged patients by scheduling assessments with Nurse Coaches and handling general inquiries. Manage high-volume outbound and inbound calls while documenting all interactions in internal CRM systems.

Requirements: Requires a high school diploma and at least one year of call center or high-volume customer service experience. Candidates must have a reliable high-speed internet connection and the ability to work a full-time schedule including weekends.

Key skills: Outbound Calling, Patient Scheduling, Customer Service, CRM Software, Case Management, Medical Terminology, Data Entry, Care Coordination, Patient Engagement, Problem Solving, Time Management, Interpersonal Communication

Keywords: Healthcare Support, Patient Services, Patient Access, Insurance Verification, Medical Billing, Medical Coding, Claims Processing, Medical Call Center, CRM, Case Management, Outreach, Patient Satisfaction, Healthcare Coordination, Remote Work