Remote Technical Support

Responsibilities: Provide first-line technical support to customers and field technicians to diagnose and resolve HVAC system issues. Document all interactions and contribute to the company's technical knowledge base and FAQs.

Requirements: Requires demonstrable experience in technical support or customer service, specifically with strong knowledge of HVAC systems. Proficiency in CRM software and the ability to work independently in a remote setting are essential.

Key skills: Technical Support, HVAC Troubleshooting, Customer Service, Analytical Skills, Problem-Solving, Verbal Communication, Written Communication, Helpdesk Software, CRM Systems, Documentation

Keywords: HVAC, Heating, Ventilation, Air Conditioning, NATE Certification, Technical Support, CRM, Helpdesk, Troubleshooting, Ductless Mini-Splits, Indoor Air Quality