Remote Tier 1 Customer Support - Baby Products - Email, Chat & Phones

Responsibilities: Provide friendly and knowledgeable customer support via email, chat, and phone for a baby products brand. Assist customers with product inquiries, order updates, returns, and promotions while documenting interactions in Zendesk.

Requirements: Candidates must possess strong communication skills, high empathy, and the ability to learn quickly. Specific technical requirements include a Windows 11 computer with at least 8GB RAM and a noise-canceling headset.

Key skills: Customer Support, Email Communication, Live Chat, Phone Support, Zendesk, Shopify, Empathy, Verbal Communication, Written Communication

Keywords: Zendesk, Shopify, Customer Experience, Remote Work, Baby Products, Retail, Two-Factor Authentication, Windows 11, Inbound Calls, Content Moderation