Representative, Support Center (Bilingual English/Spanish)

Responsibilities: Provide level I customer service support to members and providers via phone, chat, and email. Resolve inquiries regarding eligibility, benefits, and claims while documenting all interactions accurately.

Requirements: Must be bilingual in English and Spanish with up to one year of customer service or call center experience. Requires proficiency in Microsoft Office and the ability to maintain HIPAA confidentiality.

Key skills: Bilingual English/Spanish, Customer Service, Call Center Operations, Data Processing, Time Management, HIPAA Compliance, Microsoft Office, Verbal Communication, Written Communication, Conflict Resolution, Member Support, Provider Support

Keywords: Medicaid, Medicare, Marketplace, Healthcare, Managed Care, Genesys, Salesforce, Pega, QNXT, CRM, Verint, CVS Caremark, Availity, HIPAA, Call Center, Bilingual, Customer Experience