Retention Sales Representative - Call Center

Responsibilities: The Retention Sales Representative serves as the primary telephone contact to handle inbound calls and prevent customer cancellations. They are responsible for meeting sales and retention goals by promoting appropriate broadband and voice services to customers.

Requirements: Candidates must have a high school diploma and at least one year of experience in sales or a customer-facing environment. Proficiency in Windows OS and Microsoft Office, along with strong communication skills, is required.

Key skills: Sales, Customer Retention, Communication, Interpersonal Skills, Computer Proficiency, Organizational Skills, Self-Management, Conflict Resolution, Product Promotion, Documentation

Keywords: Broadband, Fiber Connectivity, Cable Television, Digital Voice, Call Center, Customer Experience, Retention Sales, Windows Operating Systems, Microsoft Office, ISP, Sales Process, Customer Loyalty, Work Orders, Billing Systems