Salesforce Business Analyst - Remote

Responsibilities: Facilitate workshops to identify automation opportunities and document detailed user stories and prompts for AI agents. Create process flows and define testing strategies to ensure AI behaviors align with security and policy constraints.

Requirements: Requires 4+ years of Salesforce Business Analyst experience, including one year in AI-driven solutions, and an active IRS MBI or Public Trust clearance. Must hold Salesforce Certified Business Analyst and Agentforce Specialist certifications.

Key skills: Salesforce Business Analysis, Agentforce, Requirement Engineering, Process Mapping, AI Governance, User Acceptance Testing, Change Management, Salesforce Data Cloud, Salesforce Flow, Jira, Confluence, Lucidchart, Prompt Engineering, Use Case Discovery, Stakeholder Management, AI Grounding

Keywords: Salesforce, Agentforce, AI, LLM, Data Cloud, Salesforce Flow, Jira, Confluence, Lucidchart, IRS MBI, Public Trust, Business Analyst, User Stories, UAT, Prompt Engineering, Automation, Digital Assistants, AI Governance, Requirement Engineering, Process Mapping