Security Systems Technical Support Sun–Thurs 9am to 6pm CST

Responsibilities: Provide Level 2 technical support for security systems, focusing on fault isolation, repair, and service restoration for analog and IP-based solutions. Act as a primary point of contact for complex security incidents and coordinate with cross-functional teams to ensure timely resolution.

Requirements: Requires a minimum of 3 years of experience providing technical support to field technicians and customers within a technology service provider. Proficiency in CCTV, Fire, Access Control, and Intrusion systems is highly desired, along with preferred certifications in Honeywell, DMP, or Bosch.

Key skills: Fault Isolation, Technical Support, CCTV Troubleshooting, Access Control, Intrusion Systems, Fire Systems, Network Diagnosis, Customer Communication, Ticket Management, Root Cause Analysis, Low-voltage Installation, Incident Management, Technical Writing, Client Relationship Management, IP Networking, Service Level Agreement Management

Keywords: CCTV, HikCentral, iVMS, Honeywell, DMP, Bosch, Access Control, Intrusion Detection, Fire Systems, IP Networking, Analog Systems, Low-Voltage, Fault Isolation, Root Cause Analysis, SLA, Microsoft Planner, Managed Services, Technical Support, Security Lifecycle Support, Business Intelligence, Sonitrol, Two-Way Audio, Intercom, Network Engineering, Incident Management, Problem Management, Customer Experience, Remote Support, Field Operations, Carrier Circuitry