Senior Business Analyst | Active Secret clearance

Responsibilities: Lead the translation of government business needs into technical requirements for the Naval Enterprise Service Desk's AI and ITSM platforms. Collaborate with agile teams to manage the product backlog and ensure solutions align with Navy mission objectives.

Requirements: Requires an active Secret clearance, US citizenship, and 3+ years of experience translating business requirements for technical teams. A bachelor's degree in a technical field is preferred, along with familiarity with AI/ML concepts and agile work management tools.

Key skills: Business Process Assessment, Requirements Analysis, Software Requirements Analysis, Agile Methodology, Data Analysis, Technical Writing, Stakeholder Management, User Story Creation, UAT Support, ITSM, Cognitive AI, System Function Analysis

Keywords: Secret Clearance, ITSM, Cognitive AI, Machine Learning, Agile, Scrum, ServiceNow, BMC Remedy, BMC Helix, ITIL Foundation, User Stories, Acceptance Criteria, UAT, DoD, Navy, Contact Center, Virtual Agents, Chatbots, Data Analytics, Product Backlog