Senior Customer Success Manager

Responsibilities: Own strategic enterprise relationships to ensure customers achieve measurable value from AI-driven security solutions. Collaborate cross-functionally to translate customer feedback into product improvements and optimize the customer lifecycle.

Requirements: Requires strong experience in customer success or account management within the cybersecurity industry, specifically with SOC workflows and automation tools. Must possess the ability to manage complex technical environments and drive business outcomes for enterprise stakeholders.

Key skills: Customer Success Management, Cybersecurity, Account Management, Security Operations Center (SOC), SIEM, EDR, SOAR, Security Automation, API Integrations, Cloud Infrastructure, Strategic Advisory, Relationship Management, Cross-functional Leadership, Customer Retention, Customer Health Scoring, Product Roadmap Influence

Keywords: Cybersecurity, AI-powered Security, Security Operations, SOC, SIEM, EDR, SOAR, Security Automation, Customer Success, Enterprise Accounts, Customer Retention, Churn Indicators, API Integrations, Cloud Infrastructure, Customer Advocacy, Product Roadmap, Customer Health Score, Time-to-Value, Strategic Partnership, Security Workflows