Senior Customer Success Manager

Responsibilities: Manage enterprise customer relationships to ensure peak efficiency using AI SOC analysts and drive high net-retention rates. Bridge the gap between cybersecurity strategy and business value while translating customer feedback into product roadmap priorities.

Requirements: Requires expert-level knowledge of cybersecurity operations, SOC workflows, and data-driven customer success metrics. Candidates must be proficient in security tooling ecosystems (SIEM, EDR, SOAR) and possess strong cross-functional leadership skills.

Key skills: Cybersecurity Operations, Customer Success Metrics, SIEM, EDR, SOAR, Security Automation, API Integrations, Cloud Infrastructure, Cross-Functional Orchestration, Strategic Thinking, Account Management, Net Retention Rate (NRR), Quarterly Business Reviews (QBR), Churn Prediction, Health Scoring, Product Roadmap Influence

Keywords: Cybersecurity, AI SOC Analyst, Net Retention Rate, NRR, QBR, SIEM, EDR, SOAR, Security Automation, API, Cloud Infrastructure, Customer Success, SaaS, Enterprise Account Management, Value Realization, Churn Prediction, Health Scoring, Security Operations Center, SOC, Product Requirements, GTM, Customer Lifecycle, Time-to-Value, Alert Fatigue, Cybersecurity Strategy