Senior Customer Technical Support Specialist - 1st Shift- REMOTE

Responsibilities: Provide advanced technical support for Clinical Chemistry instruments to resolve hardware, software, and assay issues via remote communication. Monitor instruments using remote diagnostics and document all customer interactions within the CRM database.

Requirements: Requires an associate or vocational degree in a science or engineering field and 3+ years of experience with Beckman Coulter Clinical Chemistry instrumentation. Candidates must be able to articulate directions over the phone and be willing to work select holidays.

Key skills: Technical Support, Clinical Chemistry Instrumentation, Remote Diagnostics, CRM Platforms, Data Analysis, Complaint Classification, Customer Service, Troubleshooting, Communication Skills

Keywords: Clinical Diagnostics, Life Sciences, Biotechnology, Beckman Coulter, AU 8-series, DxC700AU, DxC500AU, FDA Requirements, CRM, Medical Technology, Clinical Lab Science, Biomedical Engineering, Electrical Engineering, Chemistry, Danaher Business System