Senior Customer Technical Support Specialist - 2nd Shift- REMOTE

Responsibilities: Provide advanced technical support for Clinical Chemistry instruments to resolve hardware, software, and assay issues via remote communication. Monitor instruments using remote diagnostics and document all customer interactions within the CRM database.

Requirements: Requires an associate or vocational degree in a science or engineering field and 3+ years of experience with Beckman Coulter Clinical Chemistry instrumentation. Must be able to work 2nd shift hours and be available for specific holiday rotations.

Key skills: Technical Support, Clinical Chemistry Instrumentation, Remote Diagnostics, CRM Platforms, Customer Service, Data Analysis, Complaint Classification, Troubleshooting, Medical Technology, Communication Skills

Keywords: Clinical Chemistry, Beckman Coulter, AU 8-series, DxC700AU, DxC500AU, FDA Requirements, CRM, Life Sciences, Diagnostics, Biotechnology, Medical Laboratory, Remote Diagnostics, Danaher Business System