Senior Manager, Account Management

Responsibilities: Lead the Customer Success function to achieve recurring revenue retention targets within the background screening client base. Develop and execute retention strategies while collaborating cross-functionally to optimize product adoption and operational performance.

Requirements: Requires a Bachelor's degree and 5-10 years of account management experience specifically within the background screening or consumer reporting industry. Must have deep knowledge of FCRA requirements and a proven track record of leading customer success teams.

Key skills: Account Management, Customer Success, Strategic Leadership, Churn Reduction, Upselling, FCRA Compliance, Salesforce, Excel, Project Management, Stakeholder Communication, Performance Coaching, Data Analysis

Keywords: Background Screening, Consumer Reporting Agencies, FCRA, Customer Success, Retention, SaaS, ATS Integrations, HRIS Integrations, PBSA, NPS, CSAT, Churn Rate, Adjudication Workflows, Salesforce, PE-backed, Account Management, Compliance