Senior Manager, Customer Success (SmarterNotes)

Responsibilities: Serve as a strategic partner to health systems to ensure the successful implementation and adoption of AI-powered clinical documentation solutions. Lead executive business reviews and collaborate cross-functionally to drive measurable business outcomes and product growth.

Requirements: Requires 7-10+ years of experience in healthcare operations, client success, or health tech, with a bachelor's degree. Must have a proven track record of managing executive relationships within complex health systems and a strong understanding of clinical workflows.

Key skills: Customer Success Management, Executive Relationship Management, Healthcare Operations, Clinical Workflow Optimization, Project Management, Strategic Planning, Product Adoption, Analytical Mindset, Consultative Problem Solving, Client Governance, Cross-functional Leadership, Business Value Realization

Keywords: Clinical AI, SmarterNotes, Generative AI, EHR, Epic, Cerner, Revenue Cycle Management, Health Informatics, PMP, Lean Six Sigma, Value-Based Care, Clinical Documentation, Digital Health, Healthcare Administration, SaaS