Senior Manager, Patient Access, Performance and Scheduling Optimization

Responsibilities: Lead the day-to-day execution of regionalized patient access and scheduling operations to ensure seamless patient care. Drive operational excellence through quality assurance programs, performance analytics, and continuous process improvement initiatives.

Requirements: Requires a Bachelor's degree in Healthcare Administration, Business, or a related field with over 5 years of experience in patient access or call center operations. Preferred candidates have supervisory experience and proficiency with Epic or similar EHR platforms.

Key skills: Patient Access Management, Scheduling Optimization, Call Center Operations, Performance Management, Quality Assurance, Six Sigma, DMAIC, Epic EHR, Workforce Management, KPI Tracking, Referral Conversion, Process Standardization, HIPAA Compliance, Data Analytics, Leadership, Strategic Planning

Keywords: Patient Access, Scheduling, Epic, EHR, Six Sigma, DMAIC, KPIs, Referral Conversion, HIPAA, Call Center, Workforce Management, Quality Assurance, Healthcare Administration, Patient Throughput, Revenue Capture, Performance Dashboards, Process Improvement, Patient Experience, Telephony Systems, Regionalized Operations