Senior Operations Service Manager

Responsibilities: Acts as the primary operational interface and advocate for elite enterprise customers to ensure service continuity and operational excellence. Drives operational transformation through the adoption of AI and automation while managing complex technical escalations.

Requirements: Requires a bachelor's degree or at least six years of professional experience in operations, telecommunications, or service management. Candidates must demonstrate strong executive presence and experience with AI-enabled tools and digital transformation.

Key skills: Operational Leadership, Executive Communication, Data Analytics, Automation, AI Implementation, Escalation Management, Root Cause Analysis, Service Improvement Plans, Change Leadership, Stakeholder Management, Mentorship, Customer Advocacy

Keywords: Telecommunications, AI-Powered Connectivity, Service Management, Network Operations, Digital Transformation, RFO, SIP, Enterprise Automation, Post-Deployment Lifecycle, Service Assurance, Operational Health, C-Level Presentation, Incident Response, Fiber Network, Cloud Workloads