Senior Support Analyst, Customer Success Operations

Responsibilities: Lead the investigation and resolution of complex technical client issues and executive escalations. Partner with cross-functional teams to improve support processes, documentation, and operational workflows while mentoring junior analysts.

Requirements: Requires 7-10 years of experience in technical support or client service, preferably within SaaS or healthcare technology. Must possess strong skills in technical troubleshooting, documentation, and communication with clinical and operational audiences.

Key skills: Technical Troubleshooting, Client Communication, Problem Solving, User Documentation, Healthcare Information Systems, Jira, Zendesk, Cross-functional Collaboration, Technical Investigation, Mentoring, Analytical Thinking, Stakeholder Management

Keywords: Clinical AI, SaaS, Healthcare Technology, Revenue Cycle Management, CDI Software, Medical Terminology, Hospital Workflows, Salesforce, SQL, Zendesk, Jira, Technical Support, Customer Success Operations, EHR Data, Clinical Documentation Improvement