Senior Support Engineer- US

Responsibilities: Investigate and resolve technical support cases related to the Akeyless SaaS platform, focusing on secrets management and authentication. Collaborate with engineering teams to escalate bugs and develop internal runbooks to improve the customer experience.

Requirements: Requires 4+ years of experience in technical support or DevOps with strong proficiency in Linux, Kubernetes, and cloud providers. Candidates must have deep knowledge of IAM, networking, and system-level debugging.

Key skills: Linux System Administration, Kubernetes, Terraform, Docker, Shell Scripting, IAM Concepts, Authentication Protocols, API Interactions, Cloud Computing, Networking, TLS/SSL, System Debugging, Root Cause Analysis, Technical Support, Python, Bash

Keywords: SaaS, Secrets Management, Certificate Lifecycle Management, Privileged Access Management, Encryption Key Management, Machine Identity, Linux, Kubernetes, Docker, Terraform, IAM, AWS, Azure, GCP, TLS/SSL, Python, Bash, CI/CD, Ansible, Okta, Ping, PKI, KMS, CMS, Zero Trust Architecture, PAM, HSM, Cybersecurity, DevOps