Senior Technical ServiceNow Business Analyst - Secret Cleared

Responsibilities: Lead requirements gathering and process design to translate federal mission needs into scalable ServiceNow solutions. Act as the bridge between business stakeholders and technical teams while ensuring compliance with federal IT standards.

Requirements: Requires a Bachelor's degree, U.S. citizenship, and a Secret clearance with 5+ years of BA experience, including 3 years on the ServiceNow platform. Must hold a ServiceNow Certified System Administrator (CSA) certification.

Key skills: ServiceNow, Business Analysis, Requirements Gathering, Agile/Scrum, User Stories, Gap Analysis, Process Mapping, UAT, ITSM, Jira, Visio, LucidChart, Section 508 Compliance, FISMA/NIST, Federal Contracting, Secret Clearance

Keywords: ServiceNow, ITSM, ITOM, HRSD, SPM, ITAM, CSA, ITIL v4, PMP, CSM, SAFe, Agile, Scrum, Jira, Azure DevOps, Visio, LucidChart, Section 508, FISMA, NIST, Secret Clearance, Federal Government, DoD, DHS, User Stories, UAT, Gap Analysis, SOP, Process Mapping, Data Modeling