Senior Technical Support Agent

Responsibilities: Resolve complex, high-priority technical issues for enterprise customers while serving as a technical escalation point. Collaborate with Engineering and Product teams to drive long-term product improvements and mentor junior support staff.

Requirements: Requires 4-5 years of experience in technical customer support with a proven ability to diagnose complex enterprise-level issues. Must possess strong analytical skills and the ability to communicate technical concepts to diverse audiences.

Key skills: Technical Troubleshooting, Root-Cause Analysis, Customer Advocacy, Mentoring, Enterprise Support, Cross-functional Collaboration, API Integration, SSO Integration, CRM Platforms, Ticketing Systems, AI Product Knowledge, Technical Communication

Keywords: AI-powered Platform, Enterprise Support, Root-Cause Analysis, CRM, Ticketing Platforms, API, SSO, Learning Management Systems, LMS, Technical Documentation, EMEA, APAC, SaaS, Customer Success