Service Coordinator (Remote)

Responsibilities: The Service Coordinator manages the flow of work in the Service Department by triaging tickets and scheduling technical resources. They act as the primary point of contact for clients via phone and email to ensure timely issue resolution and client satisfaction.

Requirements: Candidates need at least 6 months of customer service experience and strong communication skills, with MSP experience being highly desirable. A specific home office setup including a compatible computer, stable internet, and noise-canceling headset is required.

Key skills: Customer Service, Ticket Management, Scheduling, Triage, ConnectWise, Written Communication, Verbal Communication, Interpersonal Skills, Rapport Building, Procurement Process, Auditing, Research

Keywords: ConnectWise, Managed Service Providers, MSP, SLA, Triage, Ticketing System, SOP, Customer Support, Remote Work, Technical Coordination, Dispatch, Knowledge Base, Microsoft Authenticator, NBI Clearance