Service Desk Analyst I

Responsibilities: Provide first-level technical support and incident diagnosis for applications, endpoints, and infrastructure. Act as the primary point of contact for end-users while documenting interactions and routing tickets to appropriate IT resources.

Requirements: Requires a High School Diploma or G.E.D. Candidates must have experience troubleshooting modern IT endpoint hardware and software, with the ability to communicate technical info to non-technical users.

Key skills: Incident Diagnosis, End-user Support, Troubleshooting, IT Service Management, Technical Communication, Ticket Routing, Endpoint Hardware Support, Software Troubleshooting

Keywords: Service Desk, ITSM, Endpoint Hardware, Enterprise Applications, Incident Management, Technical Support, Knowledge Base, Remote Support, IT Infrastructure, Service Requests