Service Desk Analyst

Responsibilities: The analyst will remotely resolve IT incidents and complex work orders through various intake methods. They will also assist Incident Management and the EOC during system or application outages.

Requirements: Candidates should possess strong communication and problem-solving skills along with basic knowledge of computer hardware and software. Experience with IT customer service and ticket tracking systems is preferred.

Key skills: Help desk, Support, Troubleshooting, Service desk, Customer service, Technical support, Windows 10, Active directory, Problem solving, Interpersonal skills, Configuration management software, Desktop communications software, Operating system software, Internet directory services software, Ticket Tracking System

Keywords: Service Desk, IT Support, Windows 10, Active Directory, Incident Management, EOC, Troubleshooting, Configuration Management, Desktop Communications, Directory Services, Ticket Tracking, Remote Support, Technical Support, Customer Service