Service Desk Coordinator

Responsibilities: The Service Desk Coordinator manages incoming support requests and prioritizes tickets for technicians. They also monitor service level agreements and ensure effective communication with clients.

Requirements: Candidates should have an associate degree in a related field and at least 3 years of relevant IT experience. Technical expertise in IT infrastructures and strong communication skills are essential.

Key skills: Customer Service, Ticketing System, Technical Support, Active Directory, DNS, DHCP, Microsoft Office, Network Protocols, Cloud Systems, Problem Solving, Communication, Attention to Detail, IT Infrastructure, Virtualization, Service Level Agreements, Performance Metrics

Keywords: Service Desk, Customer Service, Technical Support, IT Infrastructure, Network Topologies, Windows, Mac OS, Virtualization, Cloud Systems, Active Directory, DNS, DHCP, Exchange, Office365, Performance Metrics, Service Level Agreements, Incident Management, Problem Management, Communication Skills, Attention to Detail, Help Desk, Desktop Administration, IT Specialist, CompTIA A+, Network+, Security+, AWS, Microsoft Azure, Cisco CCNA