Service Support Representative (Days)

Responsibilities: The role focuses on daily tracking of ticket statuses, reviewing customer documents for accuracy, and communicating directly with stakeholders. It involves providing troubleshooting support for phones and applications while maintaining detailed records of interactions.

Requirements: Candidates must have a high school diploma and at least 2 years of experience in a service support role. Must be able to obtain a Public Trust Clearance and be available for flexible shifts, including overnights, weekends, and holidays.

Key skills: Ticketing Systems, Customer Support, Data Validation, Troubleshooting, Stakeholder Communication, Quality Metrics, Remote Collaboration, Technical Support

Keywords: Ticketing Systems, Public Trust Clearance, Platform Services, Tier 1 Service, Data Metrics, Remote Work, Stakeholder Management, Troubleshooting, Government Contract, Service Support