ServiceNow Business Analyst

Responsibilities: Lead requirements gathering and process design to translate federal mission needs into scalable ServiceNow solutions. Act as the bridge between business stakeholders and technical teams while ensuring compliance with federal IT standards.

Requirements: Requires a Bachelor's degree, U.S. citizenship, and a Secret security clearance. Candidates must have 5+ years of BA experience, including 3 years with ServiceNow and a CSA certification.

Key skills: ServiceNow, Business Analysis, Requirements Gathering, Agile/Scrum, Gap Analysis, User Stories, Process Mapping, User Acceptance Testing, ITSM, Jira, Visio, LucidChart, Section 508 Compliance, FISMA/NIST, Federal Contracting, Stakeholder Management

Keywords: ServiceNow, ITSM, ITOM, HRSD, SPM, ITAM, CSA, ITIL v4, PMP, CSM, SAFe, Agile, Scrum, Jira, Azure DevOps, Visio, LucidChart, Section 508, FISMA, NIST, UAT, SOP, Federal Government, DoD, DHS, Secret Clearance, Business Analyst, Functional Specifications, Gap Analysis, Data Modeling