ServiceNow Platform Operations Manager

Responsibilities: Lead the ServiceNow Platform Operations team by managing daily workflows, ticket triage, and professional development of staff. Act as the operational bridge between stakeholders and technical teams to ensure efficient platform execution and governance.

Requirements: Requires a Bachelor's degree and over 5 years of experience with the ServiceNow platform in a technical or operational capacity. Must have proven experience in team leadership and proficiency with Agile methodologies.

Key skills: ServiceNow Administration, People Leadership, Agile Methodology, Sprint Planning, SCRUM Facilitation, Vendor Management, SLA Monitoring, Ticket Triage, Backlog Management, Platform Governance, User Acceptance Testing, Workflow Automation

Keywords: ServiceNow, Platform Operations, Incident Management, Request Management, Change Management, Knowledge Management, Agile Development, SCRUM, SLA, UAT, MSP, Platform Governance, IT Service Management, ITSM, Workflow Coordination