Shopify DTC Operations Manager

Responsibilities: Own the end-to-end performance and accuracy of the Shopify store to ensure a seamless customer experience. Manage daily order operations, customer support triage, and the implementation of automated operational workflows.

Requirements: Requires 2 to 5 years of experience managing Shopify store operations with a strong focus on detail and systems-driven thinking. Must be proficient in order management, fulfillment, and the use of Shopify apps and automation tools.

Key skills: Shopify Operations, Ecommerce Management, Customer Experience Management, Order Fulfillment, SOP Documentation, Process Automation, Data Reporting, Compliance Management, AI Implementation, Written Communication, Inventory Management, Troubleshooting

Keywords: Shopify, DTC, Ecommerce, Shopify Flow, Gorgias, Amazon MCF, Base, CAC, LTV, ADA Compliance, SOP, AI Automation, Customer Experience, Order Management, Funnel Performance, Direct-to-Consumer