Specialist, HelpLine

Responsibilities: Provide reactive and proactive tobacco cessation counseling to the general public via telephone, chat, text, and email. Maintain detailed call documentation in the database and participate in resource evaluation and reporting activities.

Requirements: Preferred certification as an addiction counselor or experience in counseling, community health, or social work with at least 3 years of experience. Must be able to work a flexible schedule including afternoons and weekends and maintain a tobacco-free lifestyle.

Key skills: Tobacco Cessation Counseling, Customer Service, CRM Systems, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Analytical Decision Making, Interpersonal Understanding, Teamwork, Self-management, Case Documentation, Call Center Management, Health Education, Social Work, Communication Skills

Keywords: Tobacco Cessation, Quitline, Addiction Counseling, Community Health, Health Behavior Change, CRM, Tobacco Treatment Specialist, Public Health, Case Management, Remote Work, American Lung Association, Patient Counseling, Health Education, Call Center