Strategic Customer Success Manager

Responsibilities: Manage enterprise client health and outcomes through data-driven monitoring and ROI-focused Quarterly Business Reviews. Act as the primary client advocate and communication lead during escalations while coordinating with product and engineering teams.

Requirements: Requires 5+ years of experience in B2B SaaS Customer Success managing enterprise accounts with a track record of retention and expansion. Must be proficient in analytical health scoring frameworks and the use of AI tools for insight synthesis.

Key skills: Customer Success Management, Account Management, Retention Strategy, Expansion Strategy, Quarterly Business Reviews, Health Scoring, Client Advocacy, Cross-Functional Coordination, Data Analysis, Escalation Management, B2B SaaS, AI Tool Integration

Keywords: B2B SaaS, Enterprise Technology, ARR, Logrocket, Gainsight, ChurnZero, Channel Marketing, Incentive Management, Partner Enablement, Product-Led Growth, Health Scoring, ROI Analysis, Adoption Gap Analysis, Client Sentiment, Roadmap Influence