Strategic Technical Account Manager

Responsibilities: Act as a trusted technical advisor for enterprise clients to optimize SaaS platform adoption and achieve measurable business outcomes. Collaborate with internal engineering and support teams to reduce operational risks and strengthen customer retention.

Requirements: Requires over 7 years of experience in technical account management or similar SaaS roles with a strong grasp of cloud technologies and SQL. Experience in regulated industries such as healthcare or life sciences is preferred.

Key skills: Technical Account Management, Customer Success Engineering, Solutions Consulting, SaaS Platform Management, Cloud Technologies, API Integration, Enterprise Application Architecture, SQL, Data Analysis, Relationship Management, Strategic Consulting, Risk Mitigation, Cross-functional Collaboration, Stakeholder Management, Regulatory Compliance, Digital Transformation

Keywords: SaaS, Cloud Technologies, APIs, SQL, Enterprise Architecture, FDA 21 CFR Part 11, ISO Standards, GxP, Life Sciences, Healthcare, Medical Devices, Customer Success, Digital Transformation, ROI, Technical Account Management, Compliance