Strategic Technical Support

Responsibilities: Serve as the dedicated technical partner for strategic enterprise customers, managing complex technical investigations and root cause resolutions. Build long-term relationships with senior security stakeholders to drive retention and shape product direction.

Requirements: Requires 3+ years of experience in technical support or account management within security posture or detection environments. Must have a deep understanding of AppSec principles and be based in the US working CST or PST hours.

Key skills: Technical Support, Technical Account Management, AppSec, Observability Tooling, Executive Communication, Root Cause Analysis, Cybersecurity, SaaS, AI Agent Security, Integration Troubleshooting

Keywords: AI Agent Security, AppSec, Coralogix, SaaS, Cybersecurity, Secure Development Lifecycle, Observability, Data Pipelines, Enterprise Security, Root Cause Analysis, SLA Adherence, Venture-backed, AI, Detection and Response, Security Posture Management