Support Engineer, U.S. Government Support

Responsibilities: Diagnose and resolve complex technical issues for U.S. government agencies operating GitLab in secure, air-gapped, and FedRAMP environments. Collaborate with product and engineering teams to fix defects and create technical documentation to improve self-service support.

Requirements: Must be a United States Citizen with strong Linux administration skills and experience in customer-facing technical support. Proficiency in Ruby or Bash, Git, CI/CD, and container orchestration like Kubernetes is required.

Key skills: Linux Systems Administration, Ruby, Bash, Ruby On Rails, Git, CI/CD, OpenShift, Kubernetes, DISA STIG, SELinux, Technical Documentation, Troubleshooting, AI/LLM Tooling, DevOps, Customer Support, Log Analysis

Keywords: GitLab, DevSecOps, FedRAMP, Air-Gapped, Linux, Ruby, Bash, Ruby On Rails, Git, CI/CD, OpenShift, Kubernetes, DISA STIG, SELinux, AI Gateway, LLM, GitLab Duo, ChatOps, Strace, Public Sector, National Security, Technical Support, Infrastructure, Container Orchestration, DevOps, System Performance, Log Analysis, Remote Work, U.S. Government, Intelligence Community