Support Specialist

Responsibilities: Provide ticket-based support to Affiliates and Partners across NMI's suite of payment products and services. Collaborate with third parties and internal colleagues to ensure compliant solutions and improve the customer experience.

Requirements: Requires at least one year of customer-facing experience, preferably within the payments or FinTech industry. Candidates must possess strong IT skills, problem-solving abilities, and familiarity with payment concepts like gateways and processors.

Key skills: Customer Service, IT Knowledge, Zendesk, Problem-solving, Written Communication, Verbal Communication, Time Management, Payment Gateways, Payment Processors, Card Schemes, FinTech Knowledge, Documentation

Keywords: FinTech, Payments, Zendesk, Customer Support, Payment Gateways, Payment Processors, Card Schemes, Ticket-based Support, Remote Work, Compliance