Support Specialist

Responsibilities: Provide top-tier technical support to travel advisors via chat, email, and 1:1 sessions while troubleshooting complex product issues. Collaborate with product and engineering teams to incorporate customer feedback into the roadmap and optimize support workflows using AI.

Requirements: Requires proficiency in accounting or financial tooling and a strong ability to translate technical concepts for non-technical users. Candidates should possess a startup mindset, technical curiosity regarding APIs and AI, and must physically reside in the US.

Key skills: Customer Support, Technical Troubleshooting, AI Implementation, Financial Tooling Proficiency, Technical Communication, Product Mastery, Documentation, Cross-Functional Collaboration, SaaS Support, User Enablement, Problem Solving, Adaptability

Keywords: SaaS, AI, Automation, APIs, Intercom, Notion, Slack, Travel Industry, Financial Tooling, Customer Retention, Product Development, Technical Support, User Experience, Startup, Remote Work